No Change-of-Mind Returns
Important Notice
We do not accept change-of-mind returns for dispatched research compounds due to storage, handling, and chain-of-custody limits.
AusPeptide Supply does not accept returns or issue refunds for change-of-mind purchases. Due to the nature of research compounds, including strict storage and handling requirements and the impossibility of verifying the condition of returned products, all sales are considered final once dispatched.
We encourage you to review all product information, including specifications and intended use, carefully before placing your order. If you have any questions prior to purchase, please contact us at support@auspeptidesupply.com.
Your Rights Under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
A refund or replacement may be issued where a product is faulty or damaged upon arrival, is not of acceptable quality, does not match its description or specifications, or is not fit for the purpose it was supplied for.
How to Lodge a Claim
If you believe you are entitled to a remedy under the Australian Consumer Law, please contact us within 7 days of receiving your order at support@auspeptidesupply.com.
Include your order number.
Provide a clear description of the issue.
Attach clear photographs of the product and packaging where relevant.
We will assess your claim and respond within 2 business days. Where a remedy is warranted, we will arrange a refund or replacement in accordance with the Australian Consumer Law.
Incorrect Orders
If you receive an incorrect item, please notify us within 7 days of receipt. We will arrange for the correct item to be dispatched or issue a full refund, including any shipping costs incurred where appropriate.
Refund Processing
Approved refunds will be processed to the original payment method within 5 to 10 business days of approval. Processing times may vary depending on your financial institution.
Returns Contact
For returns and refund enquiries, please contact us at support@auspeptidesupply.com or call +61 485 689 121.